Oxford Nanopore Support
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Can I install 3rd party software on the GridION?
Can I install 3rd party software on the GridION?
We do not recommend installing any third-party software on the device as it may lead to software clashes.
If you choose to install third-party software that conflicts with Nanopore software, the device will require a factory reset.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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