Oxford Nanopore Support | Oxford Nanopore Technologies
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
How to swap product versions in Nanopore orders
How can I swap product versions in my order?
If you have placed an order and would like to swap a product to a different version, please contact us with your order number and request. The products must be the same value.
Please note that this will be subjected to approval, but where possible we will change the products.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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