Oxford Nanopore Support
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You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Can I use a longer USB-C cable?
Can I use a longer USB-C cable?
Performance is internally benchmarked using the cable provided with the Mk1D, performance may vary using alternative cables. A cable up to 3m in length can be used as long as it meets the USB-C standard, we recommend using cables that are USB-IF certified.
We have tested this cable and shown it to be performant.