Main menu

Oxford Nanopore Support

Support

Subscribe

Can't find the answer you are looking for?

Talk to us using the support function.

What data are in the pings sent to Oxford Nanopore?

What data are in the pings sent to Oxford Nanopore?

The device software only pings back run metrics and diagnostic instrument data such as heatsink temperature, ASIC temperature, and total pore numbers available in the flow cell.

This instrument data could potentially be used to investigate problems or improve our products.

Biological data are not pinged back, as specified in the Nanopore Terms and Conditions.

If the ping data need to be manually shared, they are stored in the /pings subfolder in the default 'data' location specified in this FAQ.

MinKNOW software does not store any data - the data are stored by default in the local machine on which MinKNOW is installed or in a user-specified location.

Back to software FAQs

入门指南

购买 MinION 启动包 Nanopore 商城 测序服务提供商 全球代理商

联系我们

Intellectual property Cookie policy Corporate reporting Privacy policy Terms & conditions Accessibility

关于 Oxford Nanopore

Contact us 领导团队 媒体资源和联系方式 投资者 在 Oxford Nanopore 工作 BSI 27001 accreditationBSI 90001 accreditationBSI mark of trust
Chinese flag