Oxford Nanopore Support
Support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
I don’t have a microSD card / SD card adapter.
I don’t have a microSD card / SD card adapter.
Please reach out to technical services regarding ordering a microSD card. Note that you might receive a microSD card with a recent version of MinKNOW but, not the latest. Therefore you will need to update upon receipt. Additionally, be aware that delivery can take up to a month depending on location and tracking may also not be available depending on your jurisdiction.
Adapters are available online: Integral USB-A to microSD card adapter UGREEN USB-C to microSD card adapter
Blank MicroSD cards: SanDisk 16GB microSD card Transcend 16GB microSD card
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