Oxford Nanopore Support

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You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Getting Started Information with Oxford Nanopore

Begin your journey with Oxford Nanopore

Thank you for your interest in Oxford Nanopore Technologies!

Getting started is easy—we’ll guide you through setting up your account, placing orders, making payments, and accessing support. You’ll also find helpful info on shipping, product details, and sustainability efforts.

For a seamless experience, check out our full guide here with everything you need in one place!

If you require further assistance, please feel free to reach out to us via this support page.

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Getting started

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Your first experiment

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The Nanopore Community

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Managing your devices and account

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A graphic depicting a nanopore

Nanopore technology explained

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Community posts

Full community members have access to posts and private channels