Oxford Nanopore Support

Support

Subscribe
a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Will MinKNOW for Mk1C still get updated?

Will MinKNOW for Mk1C still get updated?

The Mk1C will continue to receive regular MinKNOW releases in line with our other devices until Q2 2025. Beyond Q2 2025 the Mk1C will not receive updates to enable new features or support for new Flow cells, kits or chemistries. The Mk1C will then continue to receive essential software security patches until Q2 2026.

Back to devices FAQs

Getting started

An ONT library preparation kit box

Your first experiment

Find out more
Delegates socialising at a Nanopore Community event

The Nanopore Community

Find out more
A scientist's hand, loading a flow cell into a MinION

Managing your devices and account

Find out more
A graphic depicting a nanopore

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels