Oxford Nanopore Support
Support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
I’m an existing Mk1C customer, will I still receive support?
I’m an existing Mk1C customer, will I still receive support?
Yes. We will support the MinION Mk1C until the end of Q2 2026.
We will provide hardware support & device replacement (if required) until Q2 2025. The device will also receive regular MinKNOW releases in line with our other devices until Q2 2025 and will then continue to receive essential software security patches until Q2 2026.
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Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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