Oxford Nanopore Support
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
I need an extra shipment on my order
I need an extra shipment on my order
Need an extra shipment in your order? We can help you with that, but it is not something you can do in your My Account.
Please contact the support team via Live Chat on our websites, and we can update your shipments.
We recommend you notify your finance team of the additional shipment, to ensure there is no confusion when the invoice arrives.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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