Oxford Nanopore Support
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- FLOW CELL RETURNS
Flow Cell returns
Return your MinION and PromethION* Flow Cells – free of charge
Used flow cells can be returned for recycling as part of our social and environmental responsibilities, with free, prepaid, prelabelled UPS shipping bags.
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Return up to 50 flow cells per bag and order additional returns bags (minimum 10 per order) here. We have simplified the process, to help you do more regular returns:
- No flushing required: for flow cells used with fully extracted DNA, which do not pose a health risk to humans
- No repackaging needed: put your flow cells in their plastic casing first, if still available, this is not obligatory
- For easy collection or pickup options from EU, UK & US either:
- Schedule a pickup at UPS.com using the tracking number on your bag** or
- For free collection choose one of the following options:
- Drop your bag off at any UPS collection site, location, or receptacle
- Create a new label via the “Book a collection via UPS” link here, selecting the appropriate region. Place the new label over the existing label and book a collection with the new tracking number
- Email support@nanoporetech.com with the tracking number on bag and availability (e.g., Mon–Fri, 9am–4pm) for scheduled pickup
- Australian customers: simply drop your prepaid return bag into any Australia Post box
- From any other country: visit this page to book a collection or contact support for help from our team, if your country is not on the pull-down list
* Flongles should be disposed of in line with your institution’s biohazard protocol
** Local collection fees may apply