Oxford Nanopore Support
open menu
![a member of the Nanopore support team aiding a customer at a conference](https://a.storyblok.com/f/196663/328x143/0198140ca8/support-prebody.webp/m/filters:format(webp))
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
How do I know what pore is on my flow cell?
How do I know what pore is on my flow cell?
FLO-MIN106 will have R9.4.1 pores. They will have a round white sticker with the R9.4.1 code on the top face of the flow cell.
FLO-MIN114 are the flow cells with R10.4.1 pores, and they will be marked with a round sticker on the top face of each flow cell.
The product code can also be found on the moisture-proof packaging of each flow cell.
Getting started
![](https://a.storyblok.com/f/196663/700x700/9c6d099617/kit.jpg/m/filters:format(webp))
Your first experiment
Find out more![](https://a.storyblok.com/f/196663/208x208/8e8fbddbc2/nanopore-community.png/m/filters:format(webp))
The Nanopore Community
Find out more![](https://a.storyblok.com/f/196663/464x464/8790c5b3e3/minion-hand-loading-flow-cell.jpg/m/filters:format(webp))
Managing your devices and account
Find out more![](https://a.storyblok.com/f/196663/464x464/84ee2196e5/nanopore-technology.jpg/m/filters:format(webp))