Contact us

Customer Support and Sales

Looking for the quickest route to contact us about our devices, products and services? Talk to one of our specialists via live chat.

Frequently Asked Questions

Visit our Frequently Asked Questions page to access support articles covering everything from order management, use of the technology and Nanopore Community access.

Need to talk to us about something other than sales, or customer support? You can reach our other teams using these links and contact numbers

Media enquiries

Media Resources

Distributors & partners

Our channel partner, dealer and sequencing service provider pages lists our partners. We are not presently seeking new partners, however, we are happy to keep your contact details should we decide we need a representative in your region in the future. Please complete our registration form.

EMEAI

Tel: +44 (0)845 034 7900

Fax: +44 (0)845 034 7901

AMR

Tel: +1 (212) 202 1712

How to find us

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Country

Address

Location

United Kingdom:

Global headquarters

Gosling Building

Edmund Halley Road

Oxford Science Park

OX4 4DQ

Oxford

United Kingdom:

UK Manufacturing

MinION Building

Becquerel Avenue

Harwell Campus

Didcot

OX11 0RA

Oxford

United Kingdom

Quadram Institute

Norwich Research Park

Norwich

NR4 7UQ

Norwich

USA

101 Avenue of the Americas

New York

NY 10013

New York

USA

20 Maguire Road

Suite 102

Lexington

MA 02421

Lexington

USA

1000 Atlantic Ave

Suite 101

Alameda

94501-1170

San Francisco

China

RM 2208, No.1 Hongqiao Road

Office Tower I, Grand Gateway 66

Shanghai

200030

Shanghai

Japan

Room 505, 5F, Nihonbashi Life Science Building 2

3-11-5, Nihonbashi-honcho, Chuo-ku,

Tokyo

103-0023

Tokyo

Singapore

Helios #12-07/08

11 Biopolis Way

Singapore

138667

Singapore

United Arab Emirates

Office 303A, Entrance 3

Incubator Building

Masdar City

Masdar City