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Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.

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Software License & Device Warranty

Peace of mind by guaranteeing your instruments are performing optimally

Information

Our software license and device warranty is currently available for the following products

VolTRAX icon

VolTRAX

MinION Mk1C icon

MinION Mk1c

GridION icon

GridION

PromethION icon

PromethION

An active software licence and device warranty is needed in order to use Oxford Nanopore software and devices as laid out in sections 4 and 7 of the Nanopore Product Terms and Conditions and providers the user with access to the following:

What's included

Software updates

Software updates

to access the latest features, basecalling algorithms, and chemistries.

Hardware updates

Hardware updates

to access the latest hardware updates.

Return icon

Return and Replace

to continue performing sequencing experiments.

Return icon

Support

software, hardware and technical. Monday to Friday 9am–5pm (local time)

Purchase or update your warranty and ensure your device is performing optimally

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If you have any questions about our products or services, chat directly with a member of our sales team.

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